Shipping & Returns
We want the best for our customers, so we're offering 100% Satisfaction Guaranteed on your entire shopping experience with Shabuza! Read about our service guarantees below.
Shipping If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.
Returns and Exchanges If you're dissatisfied with a purchase from Shabuza, you can send it back to us within 14 days for an exchange or return. The issue can be size or color or anything at all. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.
Quality Shabuza stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we'll arrange for a free return or replacement item.
Store Credit Refund For convenience, we issue refunds in Shabuza Credit, which will be credited to your Shabuza account immediately. Shabuza Credit can be applied on your next purchase.
Customer Service Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 2 business days.
Contact our CEO If our Customer Service Team is unable to resolve an issue, or if you have suggestions or concerns about our service, you may contact our CEO, Pika Silapavijitkarn. She's always open to hearing from you.